Modern technology has seen rapid advancement since the start of the 21st century. One of the most recent and most innovative advancements is undoubtedly artificial intelligence (AI). In the healthcare industry specifically, this technology evolved from a mere text-based chatbot to an absolute necessity for client processing. So, how exactly can this improved technology help your business?
For every client, one of the first questions asked is whether or not they have health insurance. With AI, you can expedite the patient intake process. When you provide an image of an ID card, a referral order, or even requisition forms. Not only can it identify, analyze, and save this person’s information to the patient’s profile. From there, it also verifies the patient’s benefits by accessing the insurance company’s portal. This technology can even request prior authorization in real-time completely automatically.
However, not just any AI is cut out for the job. Many of the popular models are not necessarily HIPAA compliant, which could mean major trouble for your business. Furthermore, most of the common models are ‘public-facing’, which means they can only access information from publicly available sources and will not be able to assist you with requests specific to your business.
Fortunately, companies have risen to fill in the rising demand amongst the healthcare industry. By 2028, the percentage of enterprise applications that include AI agents in healthcare will rise from under 1% to a whopping 33%. Companies like Orbit have created these AI models with the idea of alleviating administrative burden and increasing patient satisfaction via streamlined business operations. Not only are they useful, but they are also increasingly easy to implement in your business and user-friendly. Whether you are looking for a new solution to reduce intake time for new patients or to give your employees more time to help patients, healthcare AI agents have just the solution for your business.
Source: Orbit Healthcare
